Troubleshooting
When the answer or checklist looks wrong.
Isha is talking about the wrong role.
Stop and reselect the correct application. Confirm Coach shows the same title and company, then ask again.
Coach still says “Needs” after an action ran.
Open the resulting page or file and verify the workflow completed. A triggered or queued action is not automatically evidence that the gate passed.
A gate looks complete, but the portal changed.
Re-open the live advert or application page, repeat the relevant check and update the canonical role record. Live evidence takes priority over an older saved result.
The Agent cannot complete a portal step.
Check whether the blocker is MFA, CAPTCHA, an email code, identity verification or an unknown declaration. Complete that human step, then ask Isha to continue from Coach.